Terms and Conditions

Scope of Application (Geltungsbereich)

1.1 These terms and conditions (AGB) govern the business relationship between Roya and its customers in connection with the import/export services provided through our website. By using our services, customers accept these terms and conditions in their entirety.


 Offer and Conclusion of Contract (Angebot und Vertragsschluss)

2.1. Our website displays information about our services, including descriptions, prices, and any applicable terms or restrictions.

2.2. Customers can submit an order or request for services through our website. The contract becomes binding once we confirm the order or request and provide further instructions or a quotation.

2.3. We reserve the right to refuse or cancel orders in exceptional cases, such as unavailability of products or services, pricing errors, or suspected fraudulent activity.


 Prices and Payment Terms (Preise und Zahlungsbedingungen)

3.1. The prices for our services are displayed on our website and are quoted in euros (€), excluding applicable taxes and duties.

3.2. Customers are responsible for any additional taxes, customs duties, or fees imposed on imported/exported goods. These charges are not included in our prices unless expressly stated otherwise.

3.3. Payment methods accepted will be specified on our website. Customers must make payment according to the chosen method before the delivery of goods or provision of services.


Delivery and Services (Lieferung und Leistungen)

4.1. We strive to fulfill orders promptly and within the specified timeframe. However, delivery times may vary depending on factors beyond our control, such as customs clearance procedures or transportation delays.

4.2. Any delivery dates or times mentioned are estimates and not binding, unless explicitly agreed upon as part of a separate contract.

4.3. Customers are responsible for providing accurate and complete shipping information. Any additional costs or delays resulting from incorrect or incomplete information will be borne by the customer.


Warranty and Liability (Gewährleistung und Haftung)

5.1. We aim to provide accurate and reliable information on our website, but we do not guarantee its completeness, accuracy, or suitability for specific purposes.

5.2. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to lost profits, business interruption, or data loss.

5.3. Customers are responsible for ensuring compliance with all legal requirements, including customs regulations, licensing, and permits, regarding the import/export of goods. We are not liable for any violations or penalties resulting from customer non-compliance.


Data Protection (Datenschutz)

6.1 We are committed to protecting the privacy and confidentiality of customer information. Please refer to our Privacy Policy, available on our website, for more details on how we collect, process, and store personal data.


Miscellaneous Provisions (Sonstige Bestimmungen)

7.1. Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall continue to apply.

7.2. Amendments: We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective upon posting on our website.

7.3. Applicable Law and Jurisdiction