Terms of service

ROYA Import & Export e.K.
Karolinenstraße 14, 96049 Bamberg, Germany
Email: info@roya-thebrand.com
VAT ID: DE361519966

  1. Scope of Application
    These Terms of Service govern all contracts, deliveries, and services between ROYA Import & Export e.K. (“ROYA”, “we”, “our”) and its customers, both private (B2C) and business (B2B), for products and services offered via our website www.roya-thebrand.com.

By using our services or placing an order, you agree to these terms in full.

  1. Offer and Conclusion of Contract
    2.1. Our website provides detailed information about our products and services, including product descriptions, pricing, and any applicable conditions.

2.2. Orders placed via our online store or submitted manually (e.g., for B2B wholesale) represent a binding offer. A contract is concluded once we confirm the order in writing or by fulfilling it.

2.3. We reserve the right to reject or cancel orders in exceptional cases, e.g., due to unavailability, incorrect pricing, or suspected fraud.

  1. Prices and Payment Terms
    3.1. All prices are listed in Euro (€) and include VAT where applicable (for B2C). Business customers (B2B) from within the EU may provide a valid VAT ID and receive VAT-exempt invoices.

3.2. Additional charges such as customs duties or import taxes for non-EU countries are the buyer's responsibility unless explicitly stated otherwise.

3.3. Accepted payment methods are shown during checkout. Payment must be made in full before shipping or service fulfillment.

  1. Delivery and Fulfillment
    4.1. We aim to deliver promptly. Estimated delivery times are shown on product pages. Actual delivery times may vary depending on customs, shipping carriers, or force majeure.

4.2. Delivery dates are non-binding unless explicitly guaranteed in writing.

4.3. The customer is responsible for providing accurate shipping details. Costs or delays resulting from incorrect information are borne by the customer.

  1. Returns & Refunds
    5.1. Our full return and refund policy is available at: www.roya-thebrand.com/return-policy.

5.2. Returns are accepted within the time frames specified there. Refunds are issued once returned items are received and inspected.

  1. International Data Transfers
    We may store and process data outside the EU (e.g. via Shopify). Where applicable, we use Standard Contractual Clauses (SCCs) or rely on EU adequacy decisions to safeguard your information.

  2. Data Retention
    We only keep your personal data as long as necessary:

For order fulfillment, tax, and legal obligations

To manage your account (until deleted or requested)

As required for warranty, disputes, or legal defense

Unused customer accounts or inactive data are reviewed and may be deleted after 10 years

  1. Cookies & Tracking
    We use cookies to:

Enable essential website functions (login, checkout)

Track usage statistics (e.g. Google Analytics)

Provide personalized recommendations

Show relevant ads (if advertising is active)

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

  1. Your Rights (GDPR)
    As an EU/EEA resident, you have the right to:

Access your data

Request correction of inaccurate data

Request deletion of your data

Object to or restrict processing

Withdraw your consent

Request data portability

File a complaint with a supervisory authority (e.g. Bayerisches Landesamt für Datenschutzaufsicht in Germany)

To exercise your rights, please email: info@roya-thebrand.com

  1. Security Measures
    We use SSL encryption, secure server infrastructure, and access controls to protect your data. However, no system is 100% secure. We recommend not sending sensitive info via unencrypted email.

  2. Third-Party Links
    Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

  3. Changes to This Policy
    We may update this Privacy Policy as needed to reflect changes in our practices or legal obligations. The latest version will always be available on this page.

  4. Contact
    If you have questions, concerns, or would like to exercise your rights, contact us at:

ROYA Import & Export e.K.
Karolinenstraße 14, 96049 Bamberg, Germany
Email: info@roya-thebrand.com